Terms of Service

1. Definitions

• "User," "you," or "your": means any person or entity accessing or using the website or Services.
• "Services": means all services offered by MedGold, including Hospital Pharmacy Audit, Healthcare Staffing, Nursing Training, Patient Feedback System Integration, and any related consulting or support services.
• "Content": means all text, graphics, logos, software, data, reports, training materials, and other materials made available through the website or Services.
• "Client": means a hospital, clinic, healthcare institution, or other organization that engages MedGold for Services.
• "Personal Data" and "Protected Health Information" (PHI): have the meanings given in our Privacy Policy and applicable law.

2. Eligibility

You must be at least 18 years of age and legally capable of entering into a binding contract to use our website or Services. If you use the Services on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

3. Acceptance of Terms

By using the website or Services, you confirm that you have read, understood, and agreed to these Terms. We may update these Terms from time to time. Continued use after changes are posted constitutes acceptance of the revised Terms.

4. Services

5. No Medical Advice; No Doctor-Patient Relationship

The content on our website and in our Services is for informational and operational purposes only. It does not constitute medical advice, diagnosis, or treatment. No doctor-patient, nurse-patient, or other clinical relationship is created by your use of the website or Services. In case of a medical emergency, contact emergency services or a qualified healthcare professional immediately.

6. User Accounts and Responsibilities

Where you create an account or provide information, you agree to:

• Provide accurate, current, and complete information.
• Maintain the confidentiality of your login credentials.
• Notify us promptly of any unauthorized use.
• Accept responsibility for all activity under your account.

7. Client and Healthcare Provider Obligations

If you are a Client or healthcare provider using our Services, you agree to:

• Obtain all necessary patient, employee, and candidate consents.
• Comply with applicable healthcare, privacy, employment, and data protection laws.
• Ensure that information shared with MedGold is accurate and lawfully provided.
• Use our Services only for lawful and legitimate purposes.
• Maintain appropriate security and access controls within your organization.

8. Prohibited Conduct

You agree not to:

• Use the website or Services for any unlawful, fraudulent, or harmful purpose.
• Upload or transmit viruses, malware, or harmful code.
• Attempt to gain unauthorized access to our systems or data.
• Interfere with the operation, security, or availability of the website or Services.
• Copy, scrape, reverse engineer, or misuse our Content or technology.
• Submit false, misleading, or infringing information.
• Violate any applicable law, regulation, or professional obligation.

9. Fees and Payment

Fees for Services are set out in separate proposals, agreements, or invoices. Unless otherwise stated, all fees are exclusive of applicable taxes. Payment terms, late fees, and refund policies will be specified in the relevant agreement. We reserve the right to suspend or terminate Services for non-payment.

10. Intellectual Property

All Content, trademarks, logos, software, audit tools, training materials, reports, and methodologies are owned by MedGold or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.

If you submit feedback, suggestions, or other content, you grant MedGold a non-exclusive, worldwide, royalty-free license to use, reproduce, and incorporate that content for service improvement and business purposes, subject to our Privacy Policy.

11. Confidentiality

Each party may receive confidential information from the other. You agree to protect MedGold's confidential information and to use it only for the purposes of the Services. These obligations do not apply to information that is publicly available, independently developed, or required to be disclosed by law.

12. Privacy and Data Protection

Your use of the website and Services is also governed by our Privacy Policy. We process Personal Data and PHI in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023, the Digital Personal Data Protection Rules, 2025, the Information Technology Act, 2000, and, where applicable, HIPAA-related principles. By using our Services, you consent to such processing as described in our Privacy Policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of any third party. Your use of third-party services is at your own risk.

14. Disclaimers

The website and Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by law, MedGold disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website or Services will be uninterrupted, error-free, or completely secure. We do not guarantee any specific audit outcome, staffing placement, training result, or feedback outcome.

15. Limitation of Liability

To the maximum extent permitted by law, MedGold shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the website or Services.

16. Indemnification

You agree to indemnify, defend, and hold harmless MedGold, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from:

• Your use of the website or Services.
• Your violation of these Terms.
• Your violation of any law or third-party rights.
• Any data or information you provide to us.

17. Term and Termination

We may suspend or terminate your access to the website or Services at any time, with or without notice, for conduct that violates these Terms or applicable law. You may stop using the Services at any time. Provisions relating to intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law shall survive termination.

18. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Subject to any separate written agreement, the courts at Chennai, India, shall have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services.

19. Changes to These Terms

We may update these Terms from time to time. The revised Terms will be posted on this page with an updated "Last Updated" date. Your continued use of the website or Services after changes are posted constitutes acceptance of the revised Terms.

20. Miscellaneous

• Entire Agreement: These Terms, together with our Privacy Policy and any separate written agreement, constitute the entire agreement between you and MedGold regarding the website and Services.
• Severability: If any provision is found unenforceable, the remaining provisions shall remain in full force.
• Waiver: Our failure to enforce any provision does not constitute a waiver.
• Assignment: You may not assign these Terms without our written consent. We may assign our rights and obligations.
• Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
• Relationship: Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship unless expressly stated.

21. Contact Information

For questions about these Terms & Conditions, please contact:

• Name: Sundaramoorthy
• Phone: +91 91509 37804
• Email: sundharmedgold@gmail.com
• Address: Santosh Nagar, Janaki Raman Nagar, Teacher Colony, Kolathur, Chennai, Tamil Nadu 600099