Med Gold Healthcare

MEDGOLD HEALTHCARE • PROFESSIONAL HEALTHCARE CONSULTANTS

Patient Feedback System

Transform Patient Voices into Actionable Quality Improvement

SOFTWARE SOLUTIONS: OUR INTEGRATED FEEDBACK SOFTWARE

Our integrated feedback software platform provides real-time data access, detailed trend analysis, and comprehensive performance dashboards for all hospital levels.

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  • Real-Time

    Data Access

  • <24 Hrs

    Service Recovery

  • Red Alert

    Negative Reviews

  • NABH/JCI

    Compliance Audits

Doctor and nurse smiling as an elderly inpatient gives feedback on a tablet at his bedside

Patient Feedback System (SOP-PFS)

Live Dashboard

98.4%Patient Voice Captured

All Hospital Levels

Surveys Captured
2.8M+
Verified IPD & OPD touchpoints in Tamil Nadu
Escalation Mean Time
<10 Min
Critical incident to Duty Medical Superintendent
Average Score Growth
+82 NPS
Measured after 6 months of SOP-PFS deployment
NABH 5th Ed CQI Ready
100%
Automated Continuous Quality Improvement logs

MULTIMODAL FIELD ARCHITECTURE

Three Pillars of Patient Capture

From pre-discharge bedside evaluations to multilingual counter kiosks and executive real-time command dashboards, MedGold eliminates the feedback drop-off gap.

NABH Chapter CQI Standard Operating Protocols
  • Patient care coordinator recording an inpatient's feedback on a tablet while a nurse adjusts her drip
    98.2% IPD Coverage

    Bedside IPD Digital Rounds

    Standardized daily bedside evaluations led by dedicated Patient Care Coordinators. Evaluates nursing responsiveness, consultant bedside manner, dietary services, and room sanitation prior to patient discharge.

    Resolution: Immediate On-Floor

  • Smiling visitor giving a five-star rating on a touchscreen feedback kiosk in a hospital lobby
    32s Avg Completion

    Discharge & OP Bilingual Kiosks

    Ultra-fast 30-second touchpoints localized in Tamil and English located at pharmacy queues, discharge billing counters, and radiology reception zones to stop grievance escalations after discharge.

    Bilingual: Tamil & English

  • Three hospital managers reviewing live patient sentiment heatmaps and trend charts on a large command centre screen
    Real-Time Sync

    Command Center & Escalation Telemetry

    Live sentiment heatmaps, department root-cause drill-downs, automated SMS to the Medical Director for 1-star ratings, and continuous CAPA tracking compliant with state healthcare audits.

    Alert SLA: <10 Minutes

OPERATIONAL METHODOLOGY

5-Stage System Workflow

Transforming real-time patient input into standardized clinical governance and verified quality improvement.

  1. Stage 1: Data Collection

    • Digital Kiosks (Discharge Desks)
    • Automated SMS/WhatsApp Forms
    • In-Room QR Codes

  2. Stage 2: Smart Categorization

    • Categorizes feedback by department
    • Identify specific service issues
    • Categorize by: Doctor, Nurse, Facility

  3. Stage 3: Real-Time Alerts

    • Red Alert for Negative Reviews
    • Immediately alerts management via SMS/Email
    • Catch issues before they escalate

  4. Stage 4: Service Recovery

    • Prompt Follow-Up (within 24 hours)
    • Address grievances effectively
    • Log resolution steps

  5. Stage 5: Quality Audits & Reports

    • Monthly Quality Audit Reports
    • Analyze NPS and satisfaction trends
    • Insights for staff training & upgrades

HOSPITAL GROWTH & EXCELLENCE

System Benefits for Your Hospital

Designed to strengthen clinical reputation, patient loyalty, and institutional accreditation compliance.

  • Boost Patient Retention

    Engaged patients feel heard, drastically increasing return visits and long-term loyalty.

  • Improve Care Quality

    Actionable insights drive targeted clinical training, nursing excellence, and facility upgrades.

  • Reduce Negative Online Reviews

    Immediate real-time service recovery resolves patient issues before they reach social channels or Google.

  • Maintain Compliance Standards

    Comprehensive automated audit logs aligned directly with NABH & JCI accreditation protocols.

Example of the bedside kiosk satisfaction survey

Satisfaction Survey

Bedside Kiosk UI

How was your care experience today?

4.8 out of 5.0 Rating

Doctor Communication
Excellent
Nursing Care & Promptness
98% Positive

DYNAMIC DEPLOYMENT ESTIMATOR

Configure Your Hospital's Feedback Infrastructure

Select your operational capacity to estimate hardware footprint, patient coordinator staff allocation, and SLA guarantees.

Step 1: Hospital Operational Bed Footprint
Step 2: Active Digital Feedback Touchpoints

Step 3: Protocol SLA Options

  • Immediate SMS to Duty MS (<10 mins)
  • Automated NABH CQI Audit Reports

Deployment Blueprint

Ready to Pilot
Recommended Bedside Tablets:
4 Units
Dedicated Patient Care Coordinators:
2 On-Floor Specialists
Grievance Escalation SLA:
< 10 Minutes
Target NPS Uplift (90 Days):
+25 Points
Accreditation Support:
NABH 5th Ed CQI Standard
Lock In Architecture SLA & Request Pilot (opens WhatsApp in a new tab)

No-cost initial bedside simulation conducted in Chennai.

PROUDLY PRESENTED BY MEDGOLD HEALTHCARE | PROFESSIONAL HEALTHCARE CONSULTANTS

Ready to Measure and Improve Patient Satisfaction?

Contact Us for a FREE SYSTEM AUDIT DEMO

Get an in-depth on-site audit demonstration with automated grievance capture, SMS alerts, and NABH compliance reports.

Share with our team

  • Healthcare Facility / Hospital Name
  • Medical Director / Operations Head Name
  • Official Email ID
  • Direct Phone / WhatsApp
  • Total Hospital Bed Capacity & OP Volume
  • Feedback Channels Desired
  • Specific Service Recovery Pain Points / Target Timeline

Signed Institutional Non-Disclosure Agreement (NDA) available prior to demonstration.

Request Free System Audit Demo

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